Customer Experience assistant

I’m a natural troubleshooter and I like helping people by solving their problems”

Arca de Noé.pt (Vivapets for international market), the pioneer social network for pet owners, is being completely rebooted as a new project with international reach. We’re combining a innovative approach to e-commerce while looking out for animal well being and supporting owners with high quality services and content.

Vivapets is seeking bright, articulate, detail-oriented applicants with a desire to help us exceed our customers’ expectations. Eligibility for a professional internship (estágio profissional ao abrigo do IEFP) is a plus, with the goal to continue after the internship ends.

This vital position requires an action-orientated, flexible problem-solver who will assist customers in expediting orders and correcting post-sale problems. You will also be a part of  improving our overall user experience and digital product.

There are currently 150K unique monthly users and our new shop is live at https://loja.arcadenoe.pt
 

What will you be doing?

- Owning customer communications and issues from the initial contact until resolution
- Being responsible to ensure all our customers have a great experience
- synthesise the feedback you hear from our customers and offer suggestions and potential solutions for service and website improvement
- Creating an awesome experience for dogs, cats (and their owners) worldwide

What do you need?

- You’re empathetic, a good listener, and strive to provide the best possible answer to a problem
- Fluent in spoken and written English and Portuguese
- Great problem-solving abilities
- Passion for talking to customers, every day
- You can prioritise, multi-task and work effectively under pressure
- Action oriented and self-disciplined, organised and detail oriented
- confortable with using web based software and Excel
 

Join us:

If you want to make a positive impact on the lives of others and love building a great digital product with international reach.

We’re based at UPtec Polo do Mar in Porto, with sailboats, assorted fish, beaches and the sea at our doorstep.

 

Apply here to start your journey